Frequently Asked Questions
Everything you need to know about your skincare journey with DRMTLGY.
When will my order ship?
Most orders are processed and shipped within 1-2 business days. Once your package is on its way, you will receive a tracking number via email to monitor its progress.
What is your return policy?
We offer a 60-day money-back guarantee. If you are not completely satisfied with your purchase, you can return the product within 60 days of the delivery date for a full refund.
Are your products cruelty-free?
Yes, DRMTLGY is proud to be 100% cruelty-free. We do not test our products or ingredients on animals at any stage of the production process.
Do you ship internationally?
We currently ship to a wide range of countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.
Are these products safe for sensitive skin?
Our formulas are designed with all skin types in mind, including sensitive skin. However, we always recommend performing a patch test or consulting with a dermatologist before starting a new regimen.
How can I track my subscription?
You can manage, pause, or cancel your subscription at any time by logging into your account on our website and selecting the 'Manage Subscriptions' tab.