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Returns & Exchanges
At DRMTLGY, we want you to be completely satisfied with your skincare journey. If a product isn't the right fit for your skin, we offer a 60-day money-back guarantee on all orders.
1
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to begin the process.
2
Select Items
Choose the specific products you wish to return or exchange and provide a brief reason for the request.
3
Pack and Ship
Print your prepaid shipping label and securely package your items, ensuring the original container is included.
4
Receive Refund
Once our warehouse receives and inspects your return, your refund will be processed back to your original payment method within 5-7 business days.
📅
30-Day Window
Return within 30 days of delivery
📦
Free Returns
Prepaid shipping label provided
💳
Fast Refunds
5-7 business days processing